{"id":8721,"date":"2023-06-14T10:08:50","date_gmt":"2023-06-14T08:08:50","guid":{"rendered":"http:\/\/algofi.client.bz\/offre-de-poste\/technical-and-functional-support\/"},"modified":"2025-11-25T17:20:54","modified_gmt":"2025-11-25T15:20:54","slug":"technical-and-functional-support","status":"publish","type":"postes","link":"https:\/\/algofi.client.bz\/en\/offre-de-poste\/technical-and-functional-support\/","title":{"rendered":"Technical and functional support"},"author":4,"menu_order":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"class_list":["post-8721","postes","type-postes","status-publish","hentry"],"acf":{"informations":{"offre-a-la-une":"offre-classique","entite":"algofi","job_type":"SI","job_name":"Technical and functional support","type_de_contrat":"cdi","ville":"Paris","salaire":"salaire-show","salaire_min":30,"salaire_max":"","devise":"\u20ac Eur","flexibilite":"sur-site","affichage":["algofi"]},"descriptions":{"descriptif":"On behalf of our customers, we are looking to recruit new employees to join our banking IS consulting teams in \"Technical &amp; Functional Application Support Engineer\" roles.\r\n\r\n<strong>Your tasks :<\/strong>\r\n<ul>\r\n \t<li>Guarantee the smooth operation of critical applications (front office, back office, risk and regulatory) in France and abroad<\/li>\r\n \t<li>Collaborate with MOE\/MOA and infrastructure teams to resolve any application malfunctions.<\/li>\r\n \t<li>Manage incidents, requests and communication.<\/li>\r\n \t<li>Participation in on-call duty (part of the mission).<\/li>\r\n \t<li>Writing documentation, procedures and training materials exclusively in English.<\/li>\r\n \t<li>Entry and follow-up of ticket back logs and periodic reporting on support activities.<\/li>\r\n \t<li>Continuous improvement process, including the implementation of an operational ticket quality review process.<\/li>\r\n \t<li>Follow-up of problem action plans through to closure.<\/li>\r\n<\/ul>","profile":"Prerequisites :\r\n<ul>\r\n \t<li>Computer engineering school (bac+5) or university<\/li>\r\n \t<li>Experienced (2 years' experience or more)<\/li>\r\n \t<li>A first experience in application support in a banking environment would also be a plus.<\/li>\r\n \t<li>Knowledge of ITIL methodology (incident and problem management) also appreciated.<\/li>\r\n \t<li>Working language: English (TOIEC \/ TOEFL)<\/li>\r\n<\/ul>\r\nTechnical knowledge required:\r\n<ul>\r\n \t<li>SQL (mastery)<\/li>\r\n \t<li>CTRLM or equivalent scheduler<\/li>\r\n \t<li>Unix<\/li>\r\n \t<li>Shell (script)<\/li>\r\n \t<li>Development concepts<\/li>\r\n<\/ul>\r\nAttractive financial package, various career development opportunities in a sustainable, challenging and innovative sector."},"picto-list":"<img src=\"\/assets\/job\/listing-SI.svg\" class=\"metier-picto-liste\">","picto-details":"<img src=\"\/assets\/job\/detail-SI.svg\" class=\"metier-picto-details\">","offre-a-la-une":"offre-classique","entity":"algofi","job_name":"Support technico-fonctionnel H\/F","job_type_name":"Syst\u00e8mes d\u2019information (SI)"},"_links":{"self":[{"href":"https:\/\/algofi.client.bz\/en\/wp-json\/wp\/v2\/postes\/8721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/algofi.client.bz\/en\/wp-json\/wp\/v2\/postes"}],"about":[{"href":"https:\/\/algofi.client.bz\/en\/wp-json\/wp\/v2\/types\/postes"}],"author":[{"embeddable":true,"href":"https:\/\/algofi.client.bz\/en\/wp-json\/wp\/v2\/users\/4"}],"version-history":[{"count":0,"href":"https:\/\/algofi.client.bz\/en\/wp-json\/wp\/v2\/postes\/8721\/revisions"}],"wp:attachment":[{"href":"https:\/\/algofi.client.bz\/en\/wp-json\/wp\/v2\/media?parent=8721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}